Concert Telecommunications provides a hosted PBX solution that is delivered using your existing broadband Internet connection. We focus on delivering superior call quality, a comprehensive yet easy to use management tool, and a range of phone options to meet the needs of your organization.

Our Advantages

  • Choose between flat-rate pricing for a predictable monthly bill or a la carte for maximum cost savings
  • No need to determine number of "lines" - each extension can always place or recieve a call
  • Our systems can handle any number of simultaneous calls so your clients never hear a busy signal
  • We offer a wide selection of hardware and are always adding more manufacturers and models
  • Hosted service means no more system upgrade costs to get new features
  • Multiple locations can be combined on a single account for maximum cost savings

Multi-Staged Deployment

1.) Needs Analysis

We will help determine the basic types of equipment you will need, whether your Internet connection meets minimum requirements, and which service level is right for you based on estimated monthly call volume.

2.) Equipment Selection

We will guide you through choosing which corded, cordless, and conference phones, paging amplifiers, or analog phone adapters you will want to install and where they should be placed.  We will also determine whether you need to have a managed router installed and its configuration.

3.) Service Configuration

Before your phones come online, we will provide consulting and assistance in configuring your account.  This includes defining phone extensions, ring groups, auto-attendant menus, and even ordering new telephone numbers.

4.) Equipment Installation

Depending on your hardware selection, there are a number of equipment installation options – including self-installation, partner installation, or supporting installation (we will work with your IT department or contractor).

Benefits

Lower CAPEX

  • Only phones and basic networking equipment are installed at each location
  • Telephones can be purchased at any time as necessary
  • Existing network equipment and infrastructure can be utilized
  • Internet connection can be shared by both voice and data applications


Lower TCO

  • Simply purchase more phones when adding new users, no need to worry about running out of “slots” or purchasing expensive expansion cards
  • No need to sign a maintenance agreement
  • Easy to use, web-based tool to manage the entire account including all locations
  • Free technical support and advice to customize the system to meet every need
  • No charge for most new features as we introduce them to the system
  • Upgrade, downgrade, or even cancel with no contract and no penalty


Business Continuity

  • Service is co-located in multiple, redundant data centers throughout North America
  • No need to worry about local power or Internet outages, your customers can still reach your menu system to leave a message if all else fails
  • We utilize multiple carriers for both redundancy and bring in the lowest prices and best quality